Looking to recruit dental staff but not sure where to start with the job specification? Here at The Dental Job Board we are always keen to lend a helping hand so below we have attached a specification for a Head Dental Receptionist – feel free to copy, amend and use when posting to The Dental Job Board. Remember the more attractive your job is to potential dental job seekers, the better quality applicants you will get! For other sample job specifications get in touch! 

Position: Head Dental Receptionist
Practice Details: 3 surgery private practice in Central London
Working Days: Full Time Monday to Friday , one Saturday a month
Opening Hours: 8.30 am to 5.00 pm             
Start Date: ASAP
Salary: upto £20,000 per annum dependent on experience
The Role:

The role of the Head Dental Receptionist is to work closely with the Principal Dentist, Nurses and Clinicians to ensure the smooth and efficient running of the whole practice.

Responsibilities

• Take full responsibility of the reception, answering patient queries and managing the practice diary using SOE
• Manage and develop all non-clinical aspects of patient/customer care
• Ensure smooth & efficient running of the premises and equipment
• Liaison with external suppliers and trades people as may be required for upkeep of the premises
• Grow the reputation of the practice through excellent non-clinical patient care
• Monitor the clinician diaries and identify/agree ways to maximise appointment levels
• Ensure patient records are accurate and well maintained
• Ensure the reception and nursing teams are efficiently staffed at all times and carry out their duties in support of the clinical team effectively
• Confidently handle any patient complaints that may arise in line with current procedures, liaising with the relevant clinical team member and Principal as necessary
• Plan update meetings with the Principal
• Plan team meetings/training sessions
• Ensure all health and safety protocols are in place & maintained
• Carry out other duties as required for the efficient running of the practice
• Ensure adequate systems in place to delegate essential practice management duties during holiday leave/absence.
• Identify and make appropriate improvements to working practices in conjunction with the Principal.

Beneficial experience:

• Minimum of 2 years Dental Reception experience
• Good all round skills particularly administration, planning, delegation and task management
• Computer Literate, familiar with MSOffice and SOE Exact

Personal attributes:

• Calm and able to work under pressure
• Organised and able to prioritise workloads
• Dependable and flexible
• Good interpersonal and communication skills
• Creative and able to use own initiative
• Team player
• Motivated and able to enthuse others
• High expectations of self and others